Job Description

JOB TITLE: Design Consultant

DEPARTMENT: Sales

REPORTS TO: Corporate Officers and Sales Manager

EFFECTIVE DATE: 5/23/23

SUMMARY: This position is responsible for assisting customers by performing the following duties.

DUTIES AND RESPONSIBILITIES:

1. Helps manage sales aids, greet, and assist customers in-person, over the phone, and online.

2. Offers design consulting services.

3. Completes a sales process.

4. Uses a variety of price lists to quote prices accurately.

5. Follows up with customers to ensure their satisfaction.

6. Completes add-on sales.

7. Fosters lifelong relationships.

8. Assists members of the design trade.

9. Walks the showroom floor to make sure all customers are greeted.

10. Assists in maintaining the showroom especially returning merchandise to its location after merchandise is moved during a sales process.

11. Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

QUALIFICATIONS:

1. Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.

2. Certificates, licenses, and registrations required: ASID or other interior design certifications preferred but not required.

3. Computer skills required: Internet Software, Electronic Mail, and ability to work with digital price lists, online sales aids, and mobile applications.

4. Other skills required: Must be able to work well as a member of a sales team, take direction from a sales manager, be congenial with colleagues, and able to flourish in a busy retail environment, and utilize relevant technology easily.

COMPETENCIES:

Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Attendance/Punctuality- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Design- Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

Interpersonal Skills-Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Motivation- Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Oral Communication-Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Teamwork- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

1. Continually required to stand.

2. Continually required to walk.

3. Continually required to sit.

4. Continually required to utilize hand and finger dexterity.

5. Continually required to talk or hear.

6. While performing the duties of this job, the noise level in the work environment is usually moderate.

7. The employee must frequently lift and/or move up to fifteen pounds.

8. Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception and ability to adjust focus.

9. Additional remarks regarding work environment: must be able to walk with customers around the showroom floor, and handle sales aids including fabrics, wood/leather samples, and price lists.